Company overview
Established in 2007, ITVET is a forward-thinking MSP specialising in IT support for managed property environments across the UK and Europe. From shopping centres and smart buildings to hotels, ITVET’s core focus is on delivering high-quality service, good value and technology that meets their customer’s needs.
In this case study, Operations Director Josh Abegglen shares how working with Brigantia and Heimdal has helped transform both their internal efficiency and the service they deliver to their clients.
Introduction to Brigantia
ITVET’s journey with Brigantia and Heimdal began in 2023, when Brigantia’s Senior Business Development Executive, Alan Szlanga, invited Josh to attend the Brigantia Partner Conference in Canary Wharf, London.
The event was the first in-person introduction to Brigantia and Heimdal, and it made an immediate impression.
A standout moment came during a presentation by Heimdal Chairman & Founder Morten Kjaersgaard, whose passion for the product resonated strongly with Josh.
“Seeing the product live meant I could sort of avoid all the ‘Oh, what are they like? Who are they?’ Actually seeing what the product looks like is quite cool …
If you ever speak to Morten, he gives a certain level of passion about his product, which is very similar to our directors.”
Following the event, the relationship developed further when Brigantia exhibited at the MSP Show in London. This provided another opportunity for deeper conversations, allowing Brigantia to fully understand ITVET’s environment, challenges and requirements; particularly around endpoint security.
Challenges
Before adopting Heimdal, ITVET had faced several challenges with their existing security stack.
With previous solutions, they faced performance issues that slowed end-user machines, impacting the overall experience. ITVET wanted greater visibility across its environments, as well as stronger auditing and logging capabilities to support both security and compliance requirements.
Like many MSPs, they were managing multiple products across their stack, across thousands of devices, which led to inefficiencies and additional overhead.
Ultimately, ITVET wanted a solution that could:
- Improve performance without compromising security
- Provide better visibility and reporting
- Simplify their stack through consolidation
- Deliver a more intuitive experience for both engineers and clients
The Solution
Heimdal enabled ITVET to consolidate multiple tools into a single unified platform, reducing complexity while strengthening security coverage across over 4000 devices.
From the start, Brigantia played a key role in guiding the migration process to Heimdal. Their team supported ITVET through the initial discovery, delivered detailed product demos, and facilitated a proof of concept to demonstrate the solution in a real-world environment.
Through Brigantia’s hands-on support, they ensured a smooth experience at every stage of the transition.
From Heimdal’s perspective, the partnership approach was critical.
Clelia di Maio, Channel Account Manager at Heimdal, explained:
“Our main unique selling point is the fact that we offer around 13 products all rolled into one dashboard and one agent ...
Once we understood their (ITVET’s) challenges, we were able to resolve multiple issues and fill several gaps by replacing several products with a single unified platform …
Brigantia supported the entire process, from technical demos through to proof of concept and the final agreement. That support is key in helping partners adopt the platform successfully.”
Implementation & Migration
Despite replacing a core part of their security stack, the migration to Heimdal for ITVET was extremely smooth with clear communication throughout the process.
From an end-user perspective, the change was almost invisible. Josh commented:
“Our clients didn’t really notice much, which is a good thing when you’re swapping over a core product.
Of course, we communicated, but they didn’t think we’d gone ahead with the migration because they just came in and everything was working.”
This seamless transition ensured there was no disruption to any day-to-day client operations.
The Impact
Since implementing Heimdal, ITVET has seen significant improvements in both its internal operations and client offerings. One of the most notable changes has been the elevation of their baseline service.
“We elevated our minimum offering to having 24/7 support via Heimdal. Which meant that all of our clients, once they’re onboarded, get full coverage.”
From a technical perspective, the benefits for ITVET have been:
- Improved system performance, with lighter impact on endpoints
- Enhanced auditing and logging capabilities
- Greater visibility across customer environments
- More intuitive user portals
From an operational standpoint, consolidating multiple tools into a single platform has increased efficiency for ITVET, reducing complexity and freeing up internal resources.
Client feedback has also been positive, especially around usability:
“Some had noticed speed increases … others just said they liked the new portal. But overall, the fact they didn’t notice the change, that’s exactly what you want.”
Partner Experience: Brigantia & Heimdal
Beyond the technology, ITVET highlighted the importance of the people behind the partnership: their passion, accessibility and willingness to engage at every stage, from initial conversations through to ongoing support and product development.
Josh shared:
“I don’t think I’ve ever had such a large company with such a wide product set spend so much time on anything you want to talk about …
Not one person at Heimdal doesn’t want to talk to you about how good the product is, and they really take feedback onboard …
A lot of people, when they’re searching for partners, you’re talking to someone quite sales-y … whereas Alan quickly realised he was talking to someone technical …
We were very open with each other, it wasn’t pushy.”
The role of our product specialists is a key differentiator in our offering at Brigantia. Through this support, ITVET gained direct access to expertise without needing to invest time in every individual product.
Summary
By partnering with Brigantia and implementing Heimdal, ITVET was able to successfully consolidate its cybersecurity stack, improve operational efficiency, and enhance the service it delivers to clients.
With better visibility, stronger performance and a more streamlined approach to security, ITVET is now well-positioned to support its customers in an increasingly challenging threat landscape.
And, just as importantly, the collaborative partnership between ITVET, Brigantia and Heimdal helps provide the flexibility, expertise and support they need to drive ongoing growth.
