How we helped Superfast IT to deliver a robust security awareness training program.

How we helped Superfast IT to deliver a robust security awareness training program.

25th October 2021 Brigantia

Superfast IT prides itself on being a great place to work. At its core, the Birmingham IT support company has a highly engaged team who provide excellent service and (super)fast, user-friendly solutions for customers. Superfast adopts robust security measures that keeps the business and its clients safe.

One area where Superfast felt their cybersecurity offering was lacking was the human layer of defense. Their clients didn’t receive regular security awareness training. “Onsite training was an inconvenience. It was difficult to arrange and although information was fresh on the day, a lack of repetition meant that learning wasn’t fully absorbed or put into action.”

So, we introduced Superfast to KnowBe4, our vendor partner for security awareness training and phishing simulations. We demonstrated the platform and set them up with an internal trial. “The training itself looked fun and engaging. We wanted our clients to understand that regularly training their staff was a worthwhile exercise and could be achieved easily and affordably through KnowBe4.”

The training itself looked fun and engaging. We wanted our clients to understand that regularly training their staff was a worthwhile exercise and could be achieved easily and affordably through KnowBe4.

So far, Superfast have onboarded several clients to the KnowBe4 platform and received positive feedback. One of their clients commented that: “The training videos are funny and engaging. We also pay attention to the monthly ‘Security Hints & Tips’ we receive. They keep us informed and aware of the latest threats.” Another noted: “The phishing simulations are great for testing our staff. In fact, when we sent genuine gift vouchers to our team, they were quick to question the email because it was unexpected. It was great to see the training working.”

By partnering with Brigantia, Superfast haven’t had to spend time mastering the KnowBe4 platform. With our team of in-house experts, we provide ongoing management of the KnowBe4 platform on behalf of Superfast so they can concentrate on looking after their clients. “Time is precious and unlike other tools, we haven’t had to spend a huge amount of time training to learn yet another system.”

If you’d like to know more about KnowBe4 and our managed service offering, please get in touch!

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