Human Error

Human Error

“Well, I don’t think there is any question about it. It can only be attributable to human error. This sort of thing has cropped up before, and it has always been due to human error.” – HAL – 2001: A Space Odyssey

Murderous robotic behaviour aside, HAL does make a good point: If something has gone wrong then there is usually a person making a mistake at the root of it. This holds true for data breaches as the CyberSafe analysis of statistics from the Information Commissioner’s Office (ICO) shows. Would you believe that a whopping 90% of UK computer data breaches in 2019 were caused by people getting it wrong?

The question that any businesses should ask themselves is this, how can this happen? The answer will probably surprise anyone outside of the IT game. The world has always been changing and whereas in the past people have managed to keep up to date by passively taking in new ways of thinking and doing everyday things, this old method simply is no longer up to the job. The rate of change is now increasing by such a degree that outside of knowing a few buzzwords, many people have simply been left behind.

This is not just a question of getting people up to date with what is happening right now; we can’t view this point in time as where the development stops, get everyone au fait with the status quo as it stands today and assume that the problem is solved. Businesses must work to keep their people up to date with the various causes of data breaches and cyber-crime methods as an ongoing process.  This means that as the threats evolve, the training is there to cover it.

To sum up, the threats are developing so quickly that it is necessary to provide education to everyone within any business or organisation just so that they can do their jobs without causing data breaches, falling for phishing emails or being socially engineered into doing something to the detriment of whatever business or organisation they work for.

[Obvious service plug] KnowBe4 (as a managed service by Brigantia) provides people with the training that they need to stay safe and even the occasional phishing simulation to encourage a healthy paranoia about what might be lurking in the email, waiting to ensnare the unwary.

Let’s end this little article the same way that we started it, with a quote from HAL for everyone running a business or organisation, “This mission is too important for me to allow you to jeopardize it.” Admittedly HAL said this whilst trying to kill someone by locking them outside in the vacuum of space, but it would be more use to consider it as a warning to those that think that they can continue without providing their people with the necessary education to navigate the threats of today and tomorrow.

To be put in touch with your local KnowBe4 training specialist, please email partnersupport@brigantia.com or call Brigantia on 020 3358 0090.

About the author

Chris Speight:

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