Here at Brigantia, it’s our mission to provide our partners with the tools and insights they need to stay ahead of cyber threats and a changing cybersecurity landscape.
That’s why in today’s blog, we’ll be looking at the highlights from Heimdal’s new research report, The State of MSP Agent Fatigue in 2025.
The report reveals a challenge many of you will recognise … the growing problem of “agent fatigue.” Here’s our rundown of the headlines and key stats.
When we look at agent fatigue, what we’re referring to is when MSPs, IT and security teams become overwhelmed by the volume of alerts and notifications coming from the portfolio of security tools they manage.
In Heimdal’s report, the research is telling. Here’s some key stats:
What we’re seeing is the very tools designed to strengthen defences are having a negative side effect, creating blind spots through sheer volume and poor integration. That’s a lot to take in, but what is the impact?
It’s about more than just being an inconvenience - agent fatigue means that stretched teams are experiencing longer response times and higher risk of incidents slipping through the net. Plus, it makes client onboarding, billing and compliance harder to manage. With all the juggling required, it can eat into both profitability and customer satisfaction.
We know this issue is something many of our partners deal with. It’s part of the territory for MSPs to find themselves managing multiple dashboards, disconnected workflows and having to use lots of manual effort just to keep up.
Our vendor Heimdal built their platform to tackle the core problems found with agent fatigue. Here’s it in a nutshell …
Heimdal consolidates multiple security functions, from endpoint detection and DNS filtering to patch management and email security, it effectively reduces noise, integrates workflows and strengthens defences.
The results show the positive impact of consolidation. MSPs who are already consolidating reported:
Heimdal isn’t just another tool to add to the stack, it’s a unifying platform that helps MSPs remove and reduce complexity, tackling agent fatigue head on.
For those of our partners already using Heimdal, their report provides an important reminder of the value you’re already delivering to your clients. Offering Heimdal means you’re giving your customers:
It’s a great way to show customers that your investment in Heimdal isn’t just about technology, it’s about resilience, effective workflows and peace of mind all rolled into one.
If Heimdal isn’t in your portfolio yet, now is a great time to explore the platform and get started. Agent fatigue isn’t going away, if anything, it’s growing. Choosing Heimdal means onboarding a smarter, consolidated approach that reduces costs, improves protection, and boosts efficiency. It’s an opportunity to strengthen your offering, increase margins, and stand out in a crowded MSP market.
We pride ourselves on keeping our finger on the pulse of the cybersecurity industry as it evolves and changes, and this is reflected in our thorough vendor portfolio.
That’s why we’re proud to partner with Heimdal, and why we encourage all of our partners to take a closer look at what their market-leading platform can deliver.
Their latest research report confirms what we’ve seen across the partner community: complexity is the enemy of security. MSPs that make sure they’re simplifying, consolidating, and integrating their cybersecurity offering are the ones that will see success.
Agent fatigue is real, it’s dangerous, and it’s holding MSPs back. But it doesn’t have to be that way. Whether you’re already leveraging Heimdal or considering adding it to your portfolio, Brigantia is here to support you in building stronger, smarter, and more secure client relationships
Find out more about Heimdal, or book a demo to see it in action.
Download the full Heimdal report: The State of MSP Agent Fatigue 2025 here.